ORDERING PROCESS

Everything at KneadaBiscuit is made fresh and in line with your order requirements.

There are two different ways of placing an order, the first (and easiest!) is right here at www.kneadabiscuit.co.uk – just add your items to your basket, and head over to the checkout to complete your order PayPal or by bank transfer.

At this stage, you’ll have the option to check out as a guest, or create an account. It’s always better to create an account so you can check back and find out what stage your order is at, and whether you need to provide any further details.

The second method, is to contact me through Facebook or Instagram, I can then book your order onto my system manually and send you an invoice via PayPal.  If you order this way though, you won’t be able to track your orders progress through the website.

So you’ve placed your order – thank you so much!

Generally, the lead time on orders is 5-14 days. This can vary, depending on if I have more orders on than usual.  You will know how long the current lead time is by the header on the website, and by the check-box you must tick when checking out.

The first stage your order goes to is “Order Placed”. This means your order has been received and is booked in. If you haven’t given me any information at the time of placing your order (such as custom requirements for your biscuits / uploading your logo for business events) then you will receive an email in the next 48 hours detailing what you need to provide. Please read this and return it back to me as soon as you can, to prevent any delays with me completing your order.

Next up, is processing. At this stage you order will be scheduled in on the next available day and generally your order will dispatch 2 days later*.  Once completed your order will be shipped i.e. has left KneadaBiscuit and is on its way to you.  Please keep an eye on your post and/or if you are sending a box of yummy biscuits to a family or friend hopefully they will be in touch with a big THANK YOU! However, in the unlikely event that you haven’t received your order 5 days after the status has changed to shipped, please do not hesitate to contact us.

* For large orders please note the lead time is subject to change and therefore the delivery date for such will be agreed between us.

Sometimes, you might see a different status next to your order. This can mean one of a few things:

Information Requested: This may mean that you haven’t provided any info / uploaded your logo with your order. I’ve emailed you requesting further information but haven’t heard back from you. At this stage your order is still open and you’ll be scheduled straight back in as soon as I have such. 

Payments

Payment must be made in full at the time of ordering, either via Paypal or by Bank Transfer. The lead time commences from the date of payment. For manual orders made via Facebook your invoice will remain open for 48 hours before being cancelled.

Changing your mind

If you change your mind you have 24 hours from the date of ordering to request to cancel your order and receive a refund. Once your order has passed the lead time then it cannot be refunded, this also applies to orders at ‘Information Requested’.

Shipping

KneadaBiscuit uses Royal Mail to send the majority of our parcels, however Evri, DPD and Yodel may be used if your order exceeds 5kg. If you have a preference as to which delivery provider is used, please contact kate@kneadabiscuit.co.uk prior to placing your order to request this.

Please ensure that you have entered the correct delivery address when placing your order. KneadaBiscuit cannot be held responsible for and will not replace parcels which have been sent to addresses which were input incorrectly at the time of ordering.