{"id":52,"date":"2023-05-31T15:20:54","date_gmt":"2023-05-31T15:20:54","guid":{"rendered":"https:\/\/kneadabiscuit.co.uk\/?page_id=52"},"modified":"2023-07-14T09:27:09","modified_gmt":"2023-07-14T09:27:09","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/kneadabiscuit.co.uk\/?page_id=52","title":{"rendered":"Delivery & Returns"},"content":{"rendered":"

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DELIVERY<\/span><\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ admin_label=”row” _builder_version=”4.21.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”||36px|||” hover_enabled=”0″ global_colors_info=”{}” make_equal=”on” sticky_enabled=”0″][et_pb_column type=”1_3″ _builder_version=”4.21.0″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||” background_color=”#F7F4EF”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” background_color=”#F7F4EF” custom_padding=”40px|40px|40px|40px|false|false” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Standard Delivery<\/o:p><\/span><\/b><\/span><\/h3>\n

Royal Mail – \u00a33.85
<\/span><\/strong>
Order will be dispatched in 7-10 working days, delivery usually arrives 2-3 working days after dispatch.<\/span><\/h4>\n

Please choose nominated day shipping if you need your order for a certain date.<\/o:p><\/span><\/p>\n

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Nominated Day<\/o:p><\/span><\/b><\/span><\/h3>\n

Royal Mail – Tracked Delivery – \u00a36.99<\/span><\/strong>
<\/span><\/h4>\n

(95% arrive on estimated delivery date. Deliveries are made Monday \u2013 Sunday 8am \u2013 6pm. Excluding bank holidays or public holidays.)<\/span><\/i><\/o:p><\/span><\/p>\n

Delivery in 2 days or on nominated date, sent with DPD\/Evri\/Yodel \u2013 fully trackable service. A signature will be required at delivery address.<\/span><\/p>\n

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Saturday Delivery<\/o:p><\/span><\/b><\/span><\/h3>\n

Delivered on a chosen Saturday<\/b><\/span><\/span><\/h4>\n

(98% arrive on estimated delivery date.)<\/span><\/i><\/p>\n

<\/o:p><\/span><\/i>Sent with DPD\/Evri\/Yodel \u2013 fully trackable service. A signature will be required at the delivery address. <\/o:p><\/span><\/p>\n

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RETURNS POLICY<\/span><\/h1>\n

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We aim to ensure you are 100% happy with your biscuits and if something isn\u2019t quite right please do contact us further via kate@kneadabiscuit.co.uk<\/a>.<\/p>\n

Damaged items<\/u><\/strong><\/p>\n

All of our parcels are carefully packaged and in the event that the postie or courier has not delivered your parcel as it left us we will replace the item without question. If the occasion has passed and a new parcel is no longer suitable, we will credit your account for future use. \u00a0<\/p>\n

Cancelled items<\/u><\/strong><\/p>\n

If you have changed your mind and no longer want your KneadaBiscuit order just get in touch with us kate@kneadabiscuit.co.uk<\/a> providing your order has not already been started, packed or shipped. If your order has progressed to any of these stages we unfortunately cannot offer a cancellation or refund.<\/p>\n

Returns<\/u><\/strong><\/p>\n

As our items are perishable, we unfortunately cannot offer returns if the order is unwanted.<\/p>\n

During busy periods, lead times will possibly change on our website \u2013 please do note this when placing an order so to avoid any disappointment in receiving a parcel for an occasion.<\/p>\n

\n

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DELIVERYStandard Delivery Royal Mail – \u00a33.85Order will be dispatched in 7-10 working days, delivery usually arrives 2-3 working days after dispatch. Please choose nominated day shipping if you need your order for a certain date.Nominated Day Royal Mail – Tracked Delivery – \u00a36.99 (95% arrive on estimated delivery date. Deliveries are made Monday \u2013 Sunday […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"\n

This is a sample page.<\/b><\/p>\n\n\n\n

Overview<\/h3>\n\n\n\n

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n\n\n\n

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n\n\n\n

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n\n\n\n

Additional non-returnable items:<\/p>\n\n\n\n

    \n
  • Gift cards<\/li>\n
  • Downloadable software products<\/li>\n
  • Some health and personal care items<\/li>\n<\/ul>\n\n\n\n

    To complete your return, we require a receipt or proof of purchase.<\/p>\n\n\n\n

    Please do not send your purchase back to the manufacturer.<\/p>\n\n\n\n

    There are certain situations where only partial refunds are granted:<\/p>\n\n\n\n

      \n
    • Book with obvious signs of use<\/li>\n
    • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li>\n
    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\n
    • Any item that is returned more than 30 days after delivery<\/li>\n<\/ul>\n\n\n\n

      Refunds<\/h2>\n\n\n\n

      Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n\n\n\n

      If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n\n\n\nLate or missing refunds<\/b>\n\n\n\n

      If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n\n\n\n

      Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n\n\n\n

      Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n\n\n\n

      If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n\n\n\nSale items<\/b>\n\n\n\n

      Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n\n\n\n

      Exchanges<\/h2>\n\n\n\n

      We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\n\n\n\n

      Gifts<\/h2>\n\n\n\n

      If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n\n\n\n

      If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n\n\n\n

      Shipping returns<\/h2>\n\n\n\n

      To return your product, you should mail your product to: {physical address}.<\/p>\n\n\n\n

      You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n\n\n\n

      Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n\n\n\n

      If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n\n\n\n

      Need help?<\/h2>\n\n\n\n

      Contact us at {email} for questions related to refunds and returns.<\/p>\n","_et_gb_content_width":"","footnotes":""},"class_list":["post-52","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/kneadabiscuit.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/52","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kneadabiscuit.co.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kneadabiscuit.co.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kneadabiscuit.co.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kneadabiscuit.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=52"}],"version-history":[{"count":4,"href":"https:\/\/kneadabiscuit.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/52\/revisions"}],"predecessor-version":[{"id":205,"href":"https:\/\/kneadabiscuit.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/52\/revisions\/205"}],"wp:attachment":[{"href":"https:\/\/kneadabiscuit.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=52"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}